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    Refund & Cancellation

    Refund & Cancellation Policy

    We want you to be completely satisfied with Spirehub AI Agent. This policy explains your rights and our obligations regarding refunds and cancellations.

    Last updated: April 26, 2025

    Overview

    This Refund & Cancellation Policy is governed by the Consumer Protection Act, 2019 and applicable RBI guidelines on payment refunds. Refunds are processed through Razorpay within the timelines mandated by the RBI.

    Spirehub AI Agent is a subscription-based Software-as-a-Service (SaaS) platform. All subscription fees are paid in advance for the chosen billing period. We offer refunds in certain circumstances as detailed below.

    Subscription Plans

    Spirehub AI Agent offers monthly and annual subscription plans. Key billing terms:

    Monthly Plans

    Billed every 30 days in advance. You may cancel at any time; access continues until the end of the paid period.

    Annual Plans

    Billed once per year in advance at a discounted rate. Refunds for annual plans are subject to conditions described below.

    Free Plan

    The Free plan has no billing whatsoever. No payment is ever required unless you choose to upgrade to a paid plan.

    Free Trial

    Where a free trial is offered on a paid plan, no payment is taken until the trial ends. You may cancel before trial expiry with no charge.

    Cancellation Policy

    How to Cancel

    You can cancel your Spirehub AI Agent subscription at any time through your dashboard under Settings → Subscription → Cancel Plan. Alternatively, you may email us at support@spirehubs.com with your registered email address and the request to cancel.

    Effect of Cancellation

    • Your subscription will remain active until the end of the current paid billing period
    • No further charges will be made after cancellation
    • You retain access to all paid features until the period expires
    • Your data will be retained for 30 days after cancellation before being deleted
    • You can reactivate your subscription at any time before data deletion
    Cancelling your subscription does not automatically trigger a refund. Please review the Refund Eligibility section below.

    Refund Eligibility

    30-Day Money-Back Guarantee (New Subscribers)

    New subscribers on any paid plan are eligible for a full refund within 30 days of the first payment, provided the Service has not been used to process more than 500 chatbot conversations in that period.

    Service Outages

    If Spirehub AI Agent experiences a verified platform outage affecting service availability for more than 24 consecutive hours within a billing period, affected subscribers may be eligible for a pro-rated credit or refund for the affected period upon written request.

    Billing Errors

    If you were charged incorrectly due to a technical error on our part, we will issue a full refund of the incorrect amount within 7 working days of the error being confirmed.

    Annual Plan — Early Cancellation

    If you cancel an annual plan after the 30-day money-back window, you may request a pro-rated refund for the remaining unused months, minus any applicable processing fees. This is assessed on a case-by-case basis.

    Non-Refundable Cases

    Refunds will not be issued in the following circumstances:

    • Cancellations made after the 30-day money-back period on monthly plans
    • Accounts suspended or terminated due to a violation of our Terms of Service
    • Unused features or integrations within an active subscription
    • Partial usage of the subscription within a billing period (except service outage cases)
    • Add-on purchases or one-time setup fees
    • Subscription fees for periods where the Service was actively used
    • Failure to cancel before an automatic renewal date
    We strongly recommend setting a calendar reminder before your renewal date if you intend to cancel. Renewal notifications are sent by email 7 days before each billing cycle.

    Refund Process

    To request a refund:

    Step 1 — Submit Request

    Email support@spirehubs.com from your registered email address with the subject 'Refund Request'. Include your account email, subscription plan, payment date, and reason for the refund.

    Step 2 — Verification

    Our team will verify your request against our eligibility criteria within 3 working days and notify you of the outcome.

    Step 3 — Processing

    Approved refunds are initiated through Razorpay to your original payment method. You will receive a confirmation email with the refund reference number.

    Step 4 — Credit

    The refund amount will appear in your bank account or card statement within the timelines specified below.

    Refund Timelines

    Refund timelines vary by payment method as per RBI guidelines and Razorpay's processing schedules:

    Credit / Debit Card

    5–7 working days after refund initiation

    UPI (GPay, PhonePe, Paytm, etc.)

    3–5 working days after refund initiation

    Net Banking

    5–7 working days after refund initiation

    Wallet

    1–3 working days after refund initiation

    If you have not received your refund within the stated timeline, please contact your bank first. If the issue persists, write to us at support@spirehubs.com with your refund reference number.

    Disputes

    If you believe you have been incorrectly denied a refund or have a billing dispute, please follow these steps:

    • Contact us at support@spirehubs.com with full details of your dispute
    • We will review and respond within 7 working days
    • If unresolved, escalate to our Grievance Officer at grievance@spirehubs.com
    • For payment disputes, you may also raise a chargeback with your bank or card issuer as permitted by RBI guidelines
    • Persistent unresolved disputes may be escalated to the appropriate consumer forum under the Consumer Protection Act, 2019

    Contact Us

    For refund or cancellation enquiries, please reach out:

    Support Email

    support@spirehubs.com

    Billing Issues

    billing@spirehubs.com

    Response Time

    Within 3 working days

    Grievance Officer

    grievance@spirehubs.com