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    Cookie Policy

    How We Use Cookies

    This policy explains what cookies we use on Spirehub AI Agent, why we use them, and how you can manage your cookie preferences.

    Last updated: April 26, 2025

    What Are Cookies?

    Cookies are small text files that are stored on your device (computer, tablet, or mobile) when you visit a website or web application. They are widely used to make websites and apps work efficiently, remember your preferences, and provide information to site owners.

    Cookies may be:

    • Session cookies — deleted when you close your browser
    • Persistent cookies — remain on your device for a set period or until you delete them
    • First-party cookies — set directly by Spirehub AI Agent
    • Third-party cookies — set by our trusted service providers
    Under the IT (Amendment) Rules, 2023 and applicable Indian data protection standards, we are required to inform you about the cookies we use and obtain your consent for non-essential cookies.

    Cookies We Use

    Below is a detailed breakdown of the cookies used on the Spirehub AI Agent platform:

    Strictly Necessary Cookies

    Duration: Session / 30 days

    Required

    Essential for the platform to function. These include authentication tokens, session identifiers, and security cookies. You cannot opt out of these cookies.

    Examples: auth_token, session_id, csrf_token

    Functional Cookies

    Duration: Up to 12 months

    Optional

    Remember your preferences such as theme settings, language, dashboard layout, and notification preferences to personalise your experience.

    Examples: theme_preference, sidebar_state, locale

    Analytics Cookies

    Duration: Up to 13 months

    Optional

    Help us understand how users interact with Spirehub AI Agent by collecting anonymised usage data, such as pages visited and features used. No personally identifiable information is collected.

    Examples: _ga, _gid, analytics_session

    Performance Cookies

    Duration: Up to 30 days

    Optional

    Monitor platform performance and detect errors. Used to measure page load times and identify technical issues that affect user experience.

    Examples: perf_monitor, error_tracker

    Third-Party Cookies

    Some features of Spirehub AI Agent use trusted third-party services that may set their own cookies. These are governed by the respective third party's privacy policies:

    Razorpay

    Payment processing and fraud prevention. Razorpay may set session cookies during the checkout process.

    Analytics Providers

    Aggregate, anonymised usage analytics to help us improve the platform. No personal data is shared with analytics providers.

    Cookie Purposes

    Security

    We use cookies to authenticate your identity and maintain the security of your session. These prevent unauthorised access to your account and protect against cross-site request forgery (CSRF) attacks.

    User Experience

    Functional cookies remember your preferences so you don't have to reset them on every visit — including your dashboard layout, theme (light/dark), and language settings.

    Analytics & Improvement

    Analytics cookies help us understand which features are most useful, where users encounter difficulties, and how to improve platform performance. All analytics data is aggregated and anonymised — we cannot identify individual users from this data.

    Managing Cookies

    Browser Settings

    You can control and manage cookies through your browser settings. Most browsers allow you to:

    • View and delete existing cookies
    • Block all cookies or specific types
    • Set preferences for specific websites
    • Be notified when a cookie is about to be placed

    Note that blocking strictly necessary cookies will prevent Spirehub AI Agent from functioning correctly, including logging in and accessing the dashboard.

    Browser-Specific Instructions

    Google Chrome

    Settings → Privacy and Security → Cookies

    Mozilla Firefox

    Options → Privacy & Security

    Safari

    Preferences → Privacy

    Microsoft Edge

    Settings → Cookies and Site Permissions

    Do Not Track

    Some browsers include a "Do Not Track" (DNT) feature that signals to websites that you do not want to be tracked. Currently, there is no universally accepted standard for how websites should respond to DNT signals.

    We do not currently respond to DNT browser signals for our analytics cookies. However, you can opt out of analytics cookies through your browser settings or by contacting us.

    Updates to This Policy

    We may update this Cookie Policy from time to time to reflect changes in our cookie usage or applicable regulations. When we make material changes, we will:

    • Update the 'Last updated' date at the top of this page
    • Display a cookie consent banner requesting re-consent where required
    • Notify registered users via email for significant changes

    Contact Us

    If you have questions about our cookie usage or wish to exercise your data rights, please contact us:

    Privacy Email

    privacy@spirehubs.com

    Grievance Officer

    grievance@spirehubs.com

    Response Time

    Within 30 days

    Company

    Spirehub Softwares